Responding to Anand’s tweet, the company wrote that the problem was not with their services but with the documents Sonam’s husband had provided. Meanwhile, Sonam had earlier supported Anand in his tweet against the e-commerce site.
Now the company asserted that the invoices shared by Anand had up to 90 percent less value compared to what he had paid for the goods. “The doctored invoices list prices that were up to 90% less than what he paid for the goods. While our policy is to do our best to rectify any customer issues, we have a duty to uphold regulatory compliance,” the tweet read.
The tweet also mentioned, “This is not a matter of customer service quality, new policies, or holding items improperly as was tweeted. Mr. Ahuja misrepresented the price he paid for sneakers purchased on eBay which would result in him paying less duties and taxes”.
“Put very simply, we have a legal obligation to provide accurate information when sending international shipments. Both MyUS and Mr. Ahuja are subject to international export rules, and we intend to follow them.”
Now Anand Ahuja responded to the tweet saying that the company refused to validate the PDF receipts and bank statements and accused them of trying to overcharge him and hold his goods for long and added that he moved all his items and closed his account.
“You should watch your baseless slandering- you were the ones that refused to validate PDF receipts & bank statements just so you could overcharge me and hold my goods longer to earn late fees,” his tweet read.